Student Confidential Complaints Erp
Deemed Universities are strictly mandated by UGC (Grievance Redressal) Regulations 2023 and Supreme Court Anti-Ragging Directives to provide transparent complaint mechanisms. This module provides confidential, tamper-proof complaint filing for students and staff, an Anti-Ragging Flying Squad log, Internal Complaints Committee (ICC) workflows, and automated escalation to the University Ombudsperson.
Core Capabilities of Grievance & Anti-Ragging Management
- 100% Confidential Online Grievance Submission with Anonymous Option
- Specialized Cells: Student Grievance (SGRC), Anti-Ragging & POSH / ICC
- Automated Routing to Departmental Committees with SLA Resolution Timers
- Supreme Court & UGC Anti-Ragging Affidavit Generation & Digital Signing
- Hearing Minutes, Evidence Uploads & Action-Taken Report (ATR) Documentation
- Independent University Ombudsperson Escalation Workflow with Audit Trails
- Mandatory UGC Compliance Statistics & Annual Report Auto-Generation
Guarantee student safety and statutory compliance with an impartial, confidential, and time-bound online grievance ecosystem.